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Applications
Large Pools/Natatoriums Hotel/Residential Pools Indoor Agriculture/CEA Dedicated Outdoor Air Systems Water Treatment Facilities Ice Rinks Industrial Dehumidification
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SelectAire Plus™ (SP) Series SelectAire™ Series SwimAire™ Series ExpertAire Horizontal (LC), Vertical (LV) & Packaged (LCQ) DriCure™ Series GrowAire™ Series GreenAire™ Series ExpertAire Wide Temperature Range (LW) Aura™ Series TotalAire™ Series VerticalAire™ Series
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Service & Support

Desert Aire offers technical support to contractors and trained refrigeration technicians on the operation and servicing of our dehumidification systems.

Service Request Form Service Tech Tips Startup and commissioning Request Forms Contractor Training Grow Room Training Installation and Operation Manuals Find an Independent Service Provider View Discontinued Products

Get Support

Call 262-946-7400 weekdays from 8am to 5pm CST and ask for the service or parts department.

Use the service request form below for technical support.

Dehumidifier Repair & Service Request

Desert Aire’s service technicians are available to support you in maintaining or servicing your installed dehumidifier. View the Independent Service Provider Directory to find a tech in your area, or complete this form including the model and serial number for a prompt reply.

Frequently Asked Questions

Do Desert Aire's DOAS solutions meet AHRI 920 and ASHRAE 90.1 energy minimums?

Yes. All of Desert Aire DOAS solutions comply with AHRI’s moisture removal efficiency (MRE) requirements and significantly exceed ASHRAE 90.1 2013 minimum energy efficiency ratings.

How do I start a warranty parts claim?

Call Desert Aire’s Service Department at 1-262-946-7400 weekdays between 8:00 am and 5:00 pm Central time.

Do Desert Aire's DOAS solutions meet AHRI 920 and ASHRAE 90.1 energy minimums?

Yes. All of Desert Aire DOAS solutions comply with AHRI’s moisture removal efficiency (MRE) requirements and significantly exceed ASHRAE 90.1 2013 minimum energy efficiency ratings.

When would I specify an LW Series dehumidifier?

The LW Series units are for low temperature applications ranging from 32 degrees F to 70 degrees F (0 to 21 degrees C).

How do I order a replacement installation operation manual for my Desert Aire unit controller?

Copy your Serial Number from your unit’s rating plate and provide it when you call Desert Aire Service at 262-946-7400 weekdays 8:00am and 5:00pm CST to request a replacement manual or contact us using the service request form above to obtain technical support, including ordering an Installation Operation manual for your unit’s controller.

How do I load or update a program to a controller?

To load or update a program to a controller, follow the instructions in this video.

Where are ExpertAire Series dehumidifiers used?

ExpertAire Series dehumidifiers are used wherever excess humidity is a problem. Common applications include residential and hotel poolrooms, water treatment and wastewater treatment plants, records storage areas, warehouses and manufacturing facilities.

Which Desert Aire dehumidification system should I choose for my poolroom application?

Several Desert Aire dehumidification systems are available for poolroom applications. For help in sizing and choosing the system that is best for your needs, please contact a Desert Aire Representative. To find your local representative, please use the Find A Rep function in the Contact submenu of this website.