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Saturday, 29 November 2014

Certified Service Technician (CST) Training Information  E-mail
2015 Class Options

May 13-14
October 14-15

The  course will cover all pool and outdoor air units.  Technicians are required to pass a quiz at the end of class with 75% or better before they will be CST Certified. NOTE:  There is a reduced cost for companies sending more than 1 technician.  This class can count towards your NATE Continuing Education Credits.       

Class Fee:
$500 - 1 person
$250 - Per each additional person

Please Note:

Desert Aire sales reps and CST's must have a good standing relationship. You must have authorization from your Desert Aire Sales representative to attend training.  If you do not know your Desert Aire sales rep please use the "Find a Rep" link near the top of the page.

Classes start promptly at 8:00 AM.  Class will not be delayed for people who arrive late.

Desert Aire provides a complimentary continental breakfast and lunch during training days and hours.  Additional meals will be at the cost of your / your firm's cost.

The class fee does NOT include hotel or transportation. These arrangements and costs are your / your firm’s responsibility. 

Technicians Must Bring

It is recommended to bring a laptop.  All training materials will be provided on a flash drive as well as presented on a projection screen during class.

Registration Fee - Details

A $75 nonrefundable registration fee is required per student with each application. The balance is due in full 10 days prior to the start of training. We accept check and credit card as well as a P.O. if you have an existing account with Desert Aire. All payment details are outlined on the application form.  Desert Aire will confirm your class reservations after processing your application.

Software and Hardware

HVAC Pro Software
- Optional -  Please contact Desert Aire to determine if HVAC Pro is needed in your area.

HVAC Pro Software is available upon request and it can be ordered for $450.

HVAC Pro is the software program that interacts with Johnson Controls Metasys® controllers. For many years, Desert Aire has used Metasys® controllers on many of our units and these units will still require the use of HVAC Pro for updating. 

Laptop Requirements for Loading and Using HVAC Pro
If you intend to purchase HVAC Pro, please understand that your laptop must meet the following requirements:
       • Operating System – Windows XP or older and Windows 7 - 32 Bit only
       • Windows Vista has not been approved by Johnson Controls
       • CD ROM Drive – Software is available on CD only

Connection Requirements
In addition to having the proper computer, you will need the appropriate Desert Aire-approved connector cable that is compatible with your laptop.  One of the two cables listed below must be purchased from B&B Electronics.  To purchase either cable, visit B&B Electronics’ website which is also listed below.
If you have a …
  • 9-pin Port on Back of Laptop
    • B&B Electronics 9-Pin RS-485 Converter – Model #485-SD9TB
  • USB Port on Back of Laptop
    • B&B Electronics USB Isolated RS-422/485 Adapter – Model #US0PTL4
B&B Electronics Website:  www.bb-electronics.com

If you would like additional information on the HVAC Pro Software or to purchase HVAC Pro please contact the Service Manager at (262) 946-7400 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .


Desert Aire holds its training at its corporate headquarters in Germantown, WI. We recommend that you stay at either the Country Inn or the AmericInn Lodge which are both around 1 mile away from the plant. Desert Aire can also pass along a special reduced rate to all students who stay at the AmericInn or the Country Inn & Suites. See info below.

Best Western
Country Inn & Suites
Hyatt Place
W190 N10862 Commerce Circle
Germantown, WI 53022
P: (262) 502-9750
F: (262) 502-9751

Ryan Rahl
W188 N11020 Maple Road
Germantown, WI 53022
Toll Free: (888) 201-1746
P: (262) 251-7700
F: (262) 251-7919

Desert Aire has worked with the Country Inn & Suites to establish a corporate room rate of $83 per night for a standard room and $103 per night for a one bedroom suite. To receive this special rate and make reservations, call the Country Inn & Suites at (262) 251-7700.
You must request the Desert Aire Corporate Rate!
Hyatt Place Milwaukee-West
11777 West Silver Spring Drive
Milwaukee, WI 53225
Phone:  (414) 462-3500
(414) 462 8166
Website: www.hyatt.com

Desert Aire has a special rate of $89.00 per night at the Hyatt Milwaukee-West location.  This hotel is approximately 11 miles south of our office location.  Please call the Hyatt Place at
(414) 462-3500 to make reservations.
You must request the Desert Aire Corporate Rate!


Transportation from Mitchell International Airport in Milwaukee to the hotel as well as from the hotel to Desert Aire is the sole responsibility of each CST student attending the class. We recommend that you inquire about rental car agencies with offices at Mitchell International Airport.  Desert Aire is approximately 30 miles Northwest of the airport.


To download directions and map from Mitchell International Airport to Desert Aire and an area map of the hotels, please click here.

NATE Continuing Education Credits
The Desert Aire CST class can count towards your required continuing education credits. 

Please contact Mark Potter for
additional information at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

CST Class Application Form

Below is a link for a down-loadable PDF of our CST Class Application Form. Email your completed form to Desert Aire at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or fax it back to Desert Aire at (262) 946-7401. You must submit this application form at least 30 days prior to the start of training. We will e-mail you a confirmation letter approximately 30 days prior to the start of class.

You must have approval from your Desert Aire sales rep to attend class. 

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